Privacy Policy for Thornbridge Couriers
Thornbridge Couriers is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information when you use our services, including same-day parcel delivery, international shipping, e-commerce fulfilment, courier tracking solutions, and express document delivery. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect several different types of information for various purposes to provide and improve our services to you.
Personal Data
While using our services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Name (sender and recipient)
- Email address
- Phone number
- Physical address (sender and recipient for delivery services)
- Payment information (e.g., credit/debit card details for processing transactions)
- Contents of parcels (where necessary for customs or security purposes, as legally permitted)
Usage Data
We may also collect information about how our online platform and courier tracking solutions are accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
How We Use Your Information
Thornbridge Couriers uses the collected data for various purposes:
- To provide and maintain our services, including processing your orders and deliveries.
- To notify you about changes to our services.
- To allow you to participate in interactive features of our service when you choose to do so.
- To provide customer support and respond to your inquiries.
- To monitor the usage of our services and ensure efficient operations.
- To detect, prevent, and address technical issues or fraudulent activities.
- To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.
Disclosure of Your Information
We may share your personal information in the following situations:
- With Service Providers: We may share your personal information with third-party service providers to monitor and analyze the use of our service, process payments, or to contact you.
- For Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- For Legal Obligations: We may disclose your personal information in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Thornbridge Couriers, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
Security of Your Information
The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Data Retention
Thornbridge Couriers will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Your Data Protection Rights Under GDPR (General Data Protection Regulation)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Thornbridge Couriers aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact details provided at the end of this policy.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Thornbridge Couriers
- 315 Hawthorn Lane, Unit 4B
- Manchester, Greater Manchester, M15 6LN
- United Kingdom